Shipping & Return Policy

Shipping & Return Policy

Shipping

        You can track your order once after it’s shipped out, we use standard shipping method for international orders and you can follow your orders at www.17track.net/en to see the order status.

New/Unused item Not Needed/Wanted

      For any new/unused items not needed/wanted, please start a return within 14 days after original purchase date. Please note under this situation return shipping cost will be paid by Buyers;

nbsp; nbsp; nbsp; nbsp;Items returned must be 100% new without any use, parts or kits have been tested or assembled will not be taken as a return under this case;

      For an approved return please send back with a code from RC-Hobbymall staff, we will name each return an internal code to follow the status.

      When you send your item back, please make sure all parts/accessories/printed manual should be included, if there’s missing, damaged parts/items, this item will not be processed as a brand new return.

Faulty/Damaged Return

      Please contact our after-sales department before you ship back your item that is faulty, damaged, we only accept items that come with authorized code from our after-sales department.

      Please ship back to us by standard shipping, we may reject expedited shipping and we suggest customers to use a trackable shipping so you will know when it arrive to our warehouse.

      Please make sure that the items especially fragile parts like canopies and fuselages are properly packed. Customer will be responsible for damage caused during the shipping returning to us.

      When we receive your faulty/damage item, it would take about 3-7 days to process, and we will do a replace, repair or refund for the faulty/damaged item, for item out of warranty, feel free to contact us if any repair is needed, we can do setting and repair for you with reasonable cost charged.

Return Address:

4#,Fengmen Industrial park,Fenghuang ST,

Pinghu Town,Longgang District,

shenzhen,china,518111

Tel:0086-755-84006650-8012

Contact: Fans Wu